ServiceNow Administrator
สนใจสมัครงาน กรุณาส่ง E-mail ระบุตำแหน่งงานที่สนใจ และแนบประวัติ (Resume) ส่งถึง hr.recruiting@ktcs.co.th
Responsibilities
- Monitor health, usage, and overall compliance of ServiceNow and its applications.
- Assist in building and maintaining internal technical documentation, manuals, policies, and processes.
- Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits.
- Coordinate application and platform upgrades.
- Configure and maintain SLA, catalog items and their associated workflows.
- General support, administration and maintenance of ServiceNow platform and associated applications.
- Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.
Qualifications
- Experience using JavaScript, XML, and HTML.
- Experience 2+ in ITSM Tool system admin.
- Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications.
- Experience in IT service management, ITIL certification preferred.
- Ability to analyze, troubleshoot and resolve complex software application related problems.
- Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes.
- ServiceNow Certified System Administrator or ServiceNow Certified Application Developer (Option).
- Experience troubleshooting integration management, security, and application issues.
- Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc.